The Online Shop at www.marko-baby.pl is run by:
J.Musioł PPHU MARKO Spółka Jawna, 44-300 Wodzisław Śląski, ul. Rybnicka 2D, entered in the register of enterpreneurs run by by the District Court in Gliwice, X Economic Department, KRS at number: KRS 0000140718, NIP: 647-051-22-32, REGON: 271026937 referred to herein as the Seller or the Online Shop.

DEFINITIONS:
Offer -  goods / products displayed at the Online Shop www.marko-baby.pl
Customer/User - every natural person with full legal capacity, placing orders in the Online Shop.
Shopping bag - a functional element of the Online Shop which enables the customer to place orders at www.marko-baby.pl
Working days - all weekdays from Monday to Friday, excluding holidays.
The completion day - the time of completing an order and transferring it to the package delivery company.

 

PLACING ORDERS

  1. These Terms & Conditions apply to the use of this Website and by accessing this Website and/or placing an order the Customer agrees to be bound by the terms and conditions set out below.
  2. All goods and products on offer at www.marko-baby.pl are new and original, they meet the requirements of law and they have the appropriate certificates and approvals if required.
  3. If you want to place an order you have to choose the products you buy by clicking "add to bag." Then you have open your bag and click "Place an order". By clicking "Place an order" you have to log onto your account, register a new account or place an order without registration procedure by providing only accurate delivery address. The final stage of placing an order is choosing the payment method. Account registration gives you the possibility to view the history of your orders and as a registered user you do not have to fill in an order form on your next order. You can change your personal data or account settings at any time.
  4. The completion of an order process will start on receipt of your payment. The lack of payment within 7 calendar days causes an automatic cancellation of an order. Products ordered are not booked until we enter your payment.
  5. In the case of unforeseen circumstances for which the Seller is not responsible and which may result in malfunction of the system and thus unintendent changes in product descriptions, availability or price, the Seller is obliged to immediately inform the Customer of the situation, indicating the correct price of the product and its correct description. In this case, there is a possibility of partial completion of an order, prolonging the time of completion of an order, exchanging products or cancelling an order and returning your money back.
  6. All prices given in the Online Shop are gross prices (VAT included in the price) and they do not include shipping costs.

SHIPPING

  1. Shipping costs in Poland: 14 pln (cash on delivery 19 pln).
  2. Shop offers free shipping in Poland for orders more than 200 PLN.
  3. Foreign shipping cost depends only on the total weight of the shipment, does not depend on the payment and number of ordered products.

    up to 8kg - 79 pln  / €20
    8,1kg -15kg - 129 pln / €32
    15,1kg - 20kg - 199 pln / €50


    If the package weight exceeds 20kg, the cost of delivery is calculated individually and the order is binding for both parties only upon acceptance by the customer. There is a possibility of resignation without incurring any costs.
  4. In the case of shipping to countries outside the European Union the price of the products purchased may be increased by due customs.
  5. Deliveries in Poland are carried by DPD and DHL shipping company.

PAYMENTS

WITHDRAWALS

  1. The Customer is entitled to withdraw from a distance contract, without giving a cause, by giving a written return form (download pdf) within 14 days of delivery date. Please send the return declaration and the goods to: J.Musioł PPHU MARKO Spółka Jawna, 44-300 Wodzisław Śląski. Please attach your receipt or invoice.
  2. The costs packing and returning are not refunded.
  3. Your refund will be processed  of receipt of the returned goods to your bank account.

CUSTOMER COMPLAINTS

  1. The Seller agrees to investigate the customer complaint within 14 (fourteen) days. If it was not possible at this time, we will inform you when your complaint will be resolved.
  2. Please send the goods to: J.Musioł PPHU MARKO Spółka Jawna, ul. Marklowicka 17, 44-300 Wodzisław Śląski. Please attach your receipt or invoice.
  3. Please add to the product a properly completed complaint report form.


FINAL CONDITIONS

  1. In matters not covered by these Terms and Conditions, we will apply to the relevant provisions of Polish law.
  2. The Customes have an access to those Terms & Conditions at any time by using the website www.marko-baby.pl (by clicking the proper link on home page) and are entitled to pint it out.
  3. The consumer can use extrajudicial methods of complaint and redress. To use the possibility of an amicable resolution of disputes concerning online purchases, the consumer can submit his complaint, eg. Via the EU's Internet platform ODR, which is available at the address www.ec.europa.eu/consumers/odr/.

 

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